Your privacy is race88's top priority. This document explains in detail how we collect, use, store, and protect your personal information when you use our platform. We are committed to ensuring your data remains safe and is never misused.
Race88 is an online gaming platform operating under international data security standards and fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy applies to all users who register, browse, or use any services offered through the race88 website and mobile app.
We understand that your personal information is a trust placed in us. race88 therefore takes this responsibility seriously — every decision regarding data collection and processing is made with the interests and safety of our users as the priority. This policy clearly explains:
This Privacy Policy covers all race88 platforms, including the main website, Android app, iOS app, and any official communication channels such as live chat and Telegram. In the event of any conflict between a translated version and the original Malay version, the Malay version shall prevail.
Race88 only collects information that is genuinely necessary to provide our users with a safe, legitimate, and efficient service. We do not collect excessive or irrelevant information. The following are the categories of information we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | Registration & KYC |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, transaction records | Deposits & withdrawals |
| Technical Data | IP address, device type, web browser | Automatically during use |
| Behavioural Data | Game history, betting habits | Automatically within the platform |
| Communication Information | Support chat logs, incoming emails | Support interactions |
We also collect data you provide voluntarily, such as when contacting our customer support team or completing a feedback form. This data is used solely for purposes related to your request.
Every piece of information we collect has a clear and legitimate purpose. race88 processes user data on the following bases: fulfilment of the service contract, race88's legitimate interests, compliance with legal obligations, and consent provided by the user. Your information is used for the following purposes:
Race88 will not process your personal information for any purpose other than those stated above without notifying you in advance and, where required, obtaining your explicit consent.
Race88 does not sell, rent, or trade users' personal information to any third party for their own commercial purposes. This is our fundamental commitment to user privacy and one we will never compromise.
However, in the course of operating the platform, race88 may share your personal information with the following parties in limited and controlled circumstances:
All third parties receiving race88 user data are required to sign legally binding data protection agreements and are only permitted to process data for the specified purposes. race88 conducts regular reviews of all third-party providers to ensure ongoing compliance.
Protecting users' personal information from unauthorized access, loss, misuse, and data breaches is one of race88's highest priorities. We continuously invest in cutting-edge cybersecurity infrastructure to ensure comprehensive protection.
Incident Response: In the event of a data breach affecting users' personal information, race88 is committed to notifying affected users within 72 hours of becoming aware of the incident, in line with international data protection best practices. We will also promptly take the necessary remediation steps to contain and minimise the impact of the incident.
While race88 takes all reasonable steps to protect your data, no security system can guarantee complete protection. You also play an important role by keeping your own login credentials secure.
Race88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the race88 platform. For more information on managing cookies, refer to your web browser's help section.
Race88 does not retain users' personal information longer than is necessary for the original purpose of collection or as required by Malaysian law. Our data retention policy is as follows:
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Active Account Information | Throughout the active account period | Contract fulfillment |
| Financial Transaction Records | 7 years after transaction | Legal Obligations |
| KYC Documents | 5 years after account closure | AMLA Compliance |
| Support Communication Logs | 2 years | Race88's legitimate interests |
| Technical Data & Server Logs | 90 days | Security & operations |
| Marketing Data (with consent) | Until consent is withdrawn | User consent |
Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it can no longer be linked to your identity. This anonymisation allows race88 to use non-identifiable data for analytics and platform improvement purposes.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and race88's internal policies, you have the following rights regarding your personal information. We are committed to helping users exercise these rights without unnecessary obstacles:
Race88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our operational practices, evolving legal requirements, or improvements in how we protect user information. We are committed to keeping users informed of any material changes that affect their privacy.
When we make significant changes to this Privacy Policy, we will take the following steps to notify users:
Continued use of the race88 platform after the effective date of any changes will be deemed as your acceptance of the updated Privacy Policy. If you disagree with the amendments made, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 8.
For changes deemed material — such as changes to the fundamental purpose of data use or the addition of new sensitive processing categories — race88 may require fresh explicit consent from affected users before such changes can take effect.
If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact the race88 Data Protection Officer (DPO). We are committed to responding to all privacy-related enquiries within 14 business days.
You can reach the race88 privacy team via:
When contacting us regarding privacy, please include the following information to help us process your request more efficiently: your full name, race88 account username, type of enquiry or request, and any relevant details that help us better understand your issue.
If you are not satisfied with how race88 handles your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (PDPD), the statutory regulatory body for data protection in Malaysia.
Data protection is more than a legal obligation for race88 — it is a core value in building lasting trust with every user.